Last updated: 9 October 2026
We want you to be happy with every piece you buy from Zilal Jewelry. Returns and cancellations are handled in line with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
1. Right of Withdrawal (14 Days)
You may withdraw from your purchase within 14 days of receiving the product, without giving any reason and without paying any penalty.
2. How to Return an Item
- Send your withdrawal request within 14 days, with your order number, to info@zilaljewelry.com or +90 505 059 99 95.
- We will send you the DHL return details.
- Ship the product within 10 days of your withdrawal notice, together with its original box, certificate, invoice and all accessories.
- For returns from within Turkey sent with DHL using the return details we provide, Zilal Jewelry pays the shipping cost.
3. Return Conditions
- The product must be unused, undamaged and in resalable condition.
- The product must be returned in its original packaging, with its certificate (if any) and invoice.
- The customer is responsible for any loss of value caused by use beyond normal inspection.
4. Non-Returnable Items
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:
- Items made to order, engraved with a name or letters, or made to measure
- Earrings whose protective packaging or seal has been opened, for hygiene reasons
5. Refunds
The amount you paid is refunded to your original payment method within 14 days of receiving your withdrawal notice. We may withhold the refund until the product has reached us.
How long a card refund takes to appear depends on your bank. For installment purchases, your bank may credit the refund back in installments.
6. Order Cancellation
You can cancel your order before it is shipped by emailing info@zilaljewelry.com or calling us. Cancelled orders are refunded in full.
7. Damaged or Defective Items
Please check the parcel on delivery. If it is damaged, ask the courier to record it in a report and let us know immediately. For defective products, all your statutory rights under Law No. 6502 are reserved, and we cover all shipping costs.
8. International Orders
The 14-day right of withdrawal also applies to orders from outside Turkey. Except for defective items, international return shipping and any customs duties or fees are paid by the customer.
9. Contact
- Email: info@zilaljewelry.com
- Phone: +90 505 059 99 95
- Address: Kemalpaşa Mah., Pehlivan Sk. No:6, 34560 Küçükçekmece / İstanbul, Türkiye